Standard Cancellation Terms

Free Cancellation – Up to 14 Days Before Arrival
If you cancel 14 days or more before your check-in date, you’ll receive a full refund of your advance payment.

Late Cancellation – Less Than 14 Days Before Arrival
If you cancel within 14 days of your arrival, the advance payment is non-refundable.

No-Show or Early Departure

• If you do not arrive on the check-in date and do not inform us, the booking will be treated as a no-show, and the full advance is non-refundable.
• If you decide to leave earlier than planned, no refund will be issued for unused nights.

Date Changes

We allow one free date change (subject to availability) if requested at least 10 days before the original check-in date.
Additional changes may be subject to an administrative fee.

Refund Process

If you’re eligible for a refund, we will process it within 7 business days to the same account used for the original payment (bank transfer or mobile payment).

Force Majeure (Unforeseen Events)

In case of travel bans, natural disasters, or national emergencies that make travel to Hikkaduwa impossible, we will offer:

• A free reschedule, OR
• A full refund, depending on the situation

Please contact us immediately with proof or documentation.

Contact for Cancellations

To cancel or change your booking, please contact us via:

WhatsApp / Call: +94 775 381 522
Email: travelcagelk@gmail.com

We’re here to help and will always do our best to be fair and understanding.